Shipping and returns

Where and when we ship.

We ship to the contiguous United States. Paid retail orders dispatch within two business days, excluding weekends and United States federal holidays. Standard carrier transit is estimated at three to seven business days after dispatch. You will receive tracking when the carrier label is created.

Shipping prices.

One-time orders ship for $6.95, or free when the merchandise total reaches $50 after discounts. A subscription delivery with one twelve-ounce bag ships for $4.95; two or more subscription bags ship free. For a first order containing a subscription and one-time items, shipping is free at $50 after discounts or with at least two subscription bags; otherwise it is $4.95. Tax does not count toward the free-shipping threshold.

Changes and cancellations.

Contact us as soon as you need to change an address or cancel an order. We can change an order before it is packed. Once it has been handed to the carrier, we cannot change the delivery address or recall it.

Coffee support.

If the wrong coffee arrives, the package is damaged, or the coffee is not right for you, contact us within fourteen days of delivery. Tell us what happened and include the order number. For a first taste issue with a coffee, we offer one replacement bag or a refund for that coffee. We do not ask you to mail coffee back.

Gear returns.

Contact us within thirty days of delivery to return unused gear in its original packaging. We provide the return instructions. You pay return postage for a change of mind; we provide a prepaid label for damaged or incorrect gear. Original shipping is refunded when the return is caused by our error.

Bundles and refunds.

Partial bundle refunds use the item’s share of the bundle price, calculated from its individual retail price. Approved refunds return to the original payment method. We issue them within five business days after approval or receipt of returned gear; your payment provider controls when the credit appears.

Delayed or missing packages.

If tracking stops moving or a delivered package cannot be found, contact us. We will review the shipment and arrange the next step.

Wholesale shipments use the terms on our Wholesale page; this page’s retail rates do not apply.